Be the Change, Stop Bullying & Cyberbullying

How to Report on Twitter

 

Reporting Abusive Behavior on Twitter

What is it? The Twitter general policy is that they do not mediate content or intervene in disputes between users, but they do have a clear set of rules which govern how people behave on their platform. According to the rules users may not make direct, specific threats of violence against others; targeted abuse or harassment is also a violation of the “Twitter Rules” and “Terms of Service.”

Who can report it? The actual person affected or someone legally authorized to act on his or her behalf. In order to investigate reports of abusive behaviors, violent threats or a breach of privacy, Twitter needs to be in contact with the actual person affected or their authorized representative.

 

Information to provide:

  • Description of the problem, including length of time the abusive behavior has been happening and all users involved.
  • Tweet URLs (How to find a Tweet's URL: 1. Locate the Tweet on twitter.com 2. Click on the tweet, which will provide more information on the bottom about when the Tweet was posted. 3. Click on “Details” next to the Tweet’s timestamp. 4. Copy the URL that shows up in your browser’s address bar and that is the Tweet’s URL.)
  • Tweet text (copy and paste the text of the Tweet into the form).
  • Your own e-mail address for Twitter to respond to the report form.

 

 

How to Report Abusive Behavior:

Online

  1.  Get on the Twitter Help Center website (support.twitter.com). At the top there is a link to the “Help Center”, click on this. OR go to the Twitter website (twitter.com) and click on the tools icon, from that drop-down menu click on “Help”. 
  2. Scroll down and click on the “Policies and Violations” link. 
  3. Click on the “Report a Violation” link, which will lead you to the list of reporting various violations. 
  4. Click on “Reporting abusive behavior”.
  5. Click on the “page” link, located under the heading: How do I file a report that someone is tweeting abusive messages?. This will lead you to the form to complete a report. 
  6. Complete the information in the form and click “Submit”.

 

From your Phone 

 To Report a Tweet:

  1. Navigate to the Tweet you would like to report.
  2. Click or tap the ••• More icon (or the ⋮ icon on Android).
  3. Select Block or Report.
  4. If you do not wish to block the account, uncheck the Block option.
  5. Select a reason and click Block, or Next if reporting abuse.

 

To Report a Direct Message:

  1. Select the direct message you’d like to report. 
  2. Click the ⃠ icon(web), or tap and hold the message and select Report (iOS/Android).
  3. You can choose to Report Spam or Mark as abusive

 

Now what? Once you have filed a report to Twitter, you will be sent a ticket number and the form will be routed to a team of trained reviewers. If accounts are found to be acting in a way which breaks our rules (for example, posting specific threats), they will take action, up to and including suspending accounts. At the end of the process the specialist reviewer will follow up with the person who filed the ticket to let them know their report has been addressed.

 


 

Reporting Impersonation Accounts

 What is it? Twitter accounts portraying another person in a confusing or deceptive manner may be permanently suspended under the Twitter Impersonation Policy. The policy states accounts WILL NOT be removed if: the user shares your name but has no other commonalities or the profile clearly states it is not affiliated with or connected to any similarly-named individuals. Accounts with similar usernames or that are similar in appearance (e.g. the same background or avatar image) are not automatically in violation of the impersonation policy. In order to be impersonation, the account must also portray another person in a misleading or deceptive manner.

Who can report it? Twitter's policies require that impersonation reports come from the individual being impersonated or someone legally authorized to act on his or her behalf. If you are reporting an account that is impersonating someone else, you will need to provide proof that you are authorized to act on their behalf.

 

How to Report Impersonation Accounts:

  1.  Get on the Twitter Help Center website (support.twitter.com). At the top there is a link to the “Help Center”, click on this. OR go to the Twitter website (twitter.com) and click on the tools icon, from that drop-down menu click on “Help”. 
  2. Scroll down and click on the “Policies and Violations” link. 
  3. Click on the “Report a Violation” link, which will lead you to the list of reporting various violations. 
  4. Click on “Reporting impersonation accounts”.
  5. Click on the “this page” link, located under the heading: How do I report an impersonation violation? This will lead you to the form to complete a report. 
  6. Complete the information in the form. *To find the Tweet URL 1. Locate the Tweet on twitter.com 2. Click on the tweet, which will provide more information on the bottom about when the Tweet was posted. 3. Click on “Details” next to the Tweet’s timestamp. 4. Copy the URL that shows up in your browser’s address bar and that is the Tweet’s URL. Once the form is completed click “Submit”. 

 


 

Reporting Private Information Posted on Twitter 

 What is it? Posting another person’s private and confidential information is a violation of the “Twitter Rules.” Some examples include: credit card information, social security or other national identity numbers, addresses or locations that are considered and treated private, non-public and personal phone numbers, non-public and personal email addresses, and images or videos that are considered and treated as private under applicable laws.

 

How to Report Private Information:

  1.  Get on the Twitter Help Center website (support.twitter.com). At the top there is a link to the “Help Center”, click on this. OR go to the Twitter website (twitter.com) and click on the tools icon, from that drop-down menu click on “Help”. 
  2. Scroll down and click on the “Policies and Violations” link. 
  3. Click on the “Report a Violation” link, which will lead you to the list of reporting various violations. 
  4. Click on “Reporting private information posted on Twitter”.
  5. Click on the “this page” link, located under the heading: How do I report that my private information is posted on Twitter? This will lead you to the form to complete a report. 
  6. Complete the information in the form & submit.

 

*To find the tweet URL:

  1. Locate the Tweet on twitter.com 
  2. Click on the tweet, which will provide more information on the bottom about when the Tweet was posted. 
  3. Click on “Details” next to the Tweet’s timestamp. 
  4. Copy the URL that shows up in your browser’s address bar and that is the Tweet’s URL.

 

 What now? When Twitter receives a complete and valid report that private information has been posted on Twitter, they investigate the account and Tweets you reported. They will review where, if anywhere, the information has been made publicly available before taking action on the account or Tweets. If the information you reported was previously posted elsewhere on the Internet, it is not a violation of our policy and we will not take action.

 


 

 The above information was disseminated from the Twitter staff (2014). 


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